1. Introduction
Partmade3D ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website 3dprintpartmade.com and use our 3D printing services.
This policy complies with the Privacy Act 1988 (Cth) (Australia), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) for European visitors. By using our website, you consent to the practices described in this policy.
2. Information We Collect
We collect information to provide our industrial 3D printing services and improve your experience. This includes:
2.1 Personal Information You Provide
- Contact details — name, email address, phone number, company name, and billing address when you request a quote or contact us.
- CAD files — STL, OBJ, STEP, and other 3D model files you upload for quotation or production. These may contain embedded metadata about the designer or company.
- Project specifications — material preferences, quantity, turnaround time, and any notes you provide about your 3D printing requirements.
- Communications — emails, messages, and feedback you send to our team.
2.2 Information Collected Automatically
- Device and browser data — IP address, browser type, operating system, screen resolution, and language preferences.
- Usage data — pages visited, time spent on site, referral sources, and click patterns. This helps us improve our 3D printing cost estimator and service pages.
- Cookies — small text files stored on your device to remember preferences and analyse traffic. See Section 7 for more details.
3. How We Use Your Information
We use your data for the following legitimate business purposes:
- Service delivery — processing quotes, manufacturing your 3D printed parts, arranging shipping, and providing customer support.
- Communication — responding to enquiries, sending order updates, and following up on quote requests.
- Quality assurance — reviewing uploaded CAD files for printability, suggesting design improvements, and ensuring manufacturability.
- Marketing — sending occasional newsletters, promotions, and industry updates (only with your consent, which you can withdraw anytime).
- Analytics — understanding how visitors use our site to improve our 3D printing services, estimator tool, and content.
- Legal compliance — fulfilling tax, accounting, and regulatory obligations under Australian law.
4. File Uploads & CAD Data Security
We take special care with the CAD files and technical data you upload:
- Secure transmission — all file uploads use encrypted HTTPS connections.
- Access control — only authorised Partmade3D engineers can access your files for quotation and production.
- Deletion policy — CAD files uploaded for quotes are automatically deleted after 90 days unless you become a customer. Production files are retained for warranty and re-order purposes, then deleted after 2 years.
- No reverse engineering — we will not reverse-engineer, copy, or commercialise your designs. Your intellectual property remains yours.
- Confidentiality — if your project requires an NDA, we are happy to sign one before receiving files.
5. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We only share data in these limited circumstances:
- Service providers — trusted third parties who assist our operations: courier companies (for shipping), payment processors, and cloud hosting providers. They are contractually bound to protect your data.
- Legal requirements — when required by law, court order, or to protect our rights, property, or safety.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.
6. International Data Transfers
Partmade3D is based in Australia. If you access our site from outside Australia, your data may be processed on servers located in Australia, the United States (via our hosting and analytics providers), or other countries where our service providers operate.
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with the Australian Privacy Principles.
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences (e.g., material selection in the estimator).
- Analyse site traffic and user behaviour using Google Analytics.
- Prevent spam and abuse on contact forms.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our 3D printing cost estimator and other interactive features.
8. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all website traffic.
- Password-protected administrative access.
- Regular security audits and software updates.
- Limited employee access to personal data on a need-to-know basis.
While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to protect your account credentials and notify us immediately of any suspected security breach.
9. Your Rights & Choices
Depending on your location, you may have the following rights:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to update or correct inaccurate data.
- Deletion — request deletion of your personal information (subject to legal retention requirements).
- Opt-out — unsubscribe from marketing emails by clicking the "Unsubscribe" link or contacting us.
- Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data.
To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days.
10. Retention Period
We retain your information only as long as necessary for the purposes outlined in this policy:
- Quote enquiries — 90 days (then files are deleted).
- Customer records — 7 years for tax and accounting compliance.
- Email correspondence — 2 years for customer service reference.
- Analytics data — 26 months (Google Analytics default).
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data:
Partmade3D
Email: sales@partmade3d.com
Phone: 0424 979 667
Website: 3dprintpartmade.com
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
Last updated: May 2026
13. Governing Law
This Privacy Policy is governed by the laws of Australia and the State of [your state]. Any disputes arising from this policy shall be resolved in the courts of Australia.